Contact Us — ESA & PSD Letter Support
We're here to help with any questions about our Colorado service animal evaluation services.
Send Us a Message
How We Handle Your Support Request
Our team follows a structured process to ensure every inquiry gets a thorough, timely response.
You Submit
Fill out the contact form or email us. Include your case ID if you already applied.
Acknowledgment
You receive an automatic confirmation within minutes. Keep this email — it includes your ticket number.
Clinician or Support Review
Simple questions are answered by our support team within 4 business hours. Clinical queries go to your assigned clinician.
Resolution
We aim to fully resolve every support request within 1 business day. Complex cases may take up to 48 hours.
Quick Answers
Can I track my application status?
Yes. Log into your patient dashboard at any time to see your current status: Pending Review, In Review, Approved, or Letter Delivered.
What if my landlord needs a different letter format?
Contact us with your landlord's specific requirements. We can issue a modified letter or a supplemental letter on request at no charge within 30 days of issuance.
Can I change my clinician?
If you are not comfortable with your assigned clinician, contact us before your evaluation is completed. We will reassign you to another Colorado-licensed provider.
What is your refund policy?
If our clinician determines you do not meet the clinical criteria for an ESA or PSD, you receive a full refund. See our Pricing page for complete terms.
How do I add a second pet to my letter?
Contact support with your existing case ID and your second pet's information. We will initiate an updated evaluation at a reduced rate.
Can I get my letter re-sent?
Yes. Your letter is always available for re-download in your patient dashboard. If you need it emailed again, contact support and we will re-send it within 1 business hour.
Colorado Service Coverage
We serve residents in all 64 Colorado counties. Our Colorado-licensed clinicians are available to evaluate applicants statewide via our secure telehealth platform.
...and all other Colorado cities and rural communities.
Tips for Faster Support
What to Include in Your Message
- Your full name and email used during registration
- Your Case ID (found in your confirmation email)
- The specific issue or question — be as detailed as possible
- Any error messages you encountered (copy & paste the exact text)
- The date your letter was issued (if asking about your letter)
- Your landlord's contact info (if asking about landlord verification)
Before You Contact Us, Check…
- Your spam/junk folder for our confirmation email
- Your patient dashboard for application status updates
- Our FAQ page — most common questions are answered there
- Your original payment confirmation email for billing questions
- Our Pricing page for refund and guarantee terms
- Your email for a letter delivery notification (sent within 48 hrs of approval)