For a charge question
Use the confirmation reference or the payment history entry. Do not send your full card number, security code, bank login, or a photograph of your payment card.
Read payment and refund guidance Colorado Service Animals · Customer support
Contact Colorado Service Animals
Questions about an evaluation, a payment or your documents? Contact our support team below, or sign in for help with a private case.
Reachable reply address
Useful case reference
Private account messages
Photo details
Unplugged - no computer, no internet, possible?. Resized and converted to WebP; displayed with responsive cropping.Get help with your customer account
Need to locate a letter or check your application? Your dashboard brings those records together. Tell us which case or account section you cannot access so we can investigate the right issue.
Report a sign-in or website problem
Tell support which page you opened, what you clicked, and what happened next. Include the time and your device type. A screenshot can help, provided you remove passwords, card details, and unrelated private information.
- Page
- The address or account section
- Action
- The button or step attempted
- Result
- The error or unexpected behavior
Reach the clinician reviewing your request
Review where clinical follow-up fitsUse your case conversation for questions about symptoms, animal support or the clinician’s findings. Support can help you locate that conversation or understand the next administrative step.
Ask about a payment or a document correction
For a clerical correction
Describe the incorrect field and the correct information. Keep the originally issued file unchanged while the team reviews the correction; editing a signed clinical document yourself can make it unreliable.
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DSC06012. Resized and converted to WebP; displayed with responsive cropping.Find the right place for your inquiry
The appropriate starting point depends on whether the question concerns account access, a private case or a public page.
| Question | Starting point | Useful reference |
|---|---|---|
| Unable to sign in | General support form | Reply email and the login problem |
| Private case follow-up | Signed-in account | Case reference and relevant message |
| Payment review | Payment inquiry guidance | Transaction reference and date |
| An error in a guide | Public-page inquiry | Page address and the statement to check |
ESA and PSD Pricing for New Applications
Considering a new evaluation? Compare the available letter plans and bundles below. If your question concerns an existing purchase, contact us with that order’s reference.
ESA Housing Letter For One Pet
$149.00
24-48 Hour
- ESA Documentation
- Licensed Professional Review
- 24-48 Hour Processing
- Valid for 1 Year
- Digital Copy
- Renewal Reminders
- Email Support
ESA Housing Letter For Multiple Pets
$159.00
24-48 Hour
- ESA Letter For Multiple Pets
- All Pets Included in One Letter
- 24-48 Hour Processing
- Valid for 1 Year
- Digital Copy
- Priority Phone & Email Support
- Renewal Reminders
- Save $99!
PSA Letter
$199.00
24-48 Hour
- PSD Documentation
- Licensed Professional Review
- 24-48 Hour Processing
- Valid for 1 Year
- Digital Copy
- Renewal Reminders
- Priority Phone & Email Support
Bundle Packages
ESA Letter + Certificate Bundle
$199.00
24-48 Hour
- ESA Documentation
- ESA Certificate
- Licensed Professional Review
- 24-48 Hour Processing
- Digital Copies
- Priority Phone & Email Support
PSD Letter + Certificate + ID Card
$225.00
24-48 Hour
- PSD Documentation
- PSD Certificate
- PSD ID Card
- Licensed Professional Review
- 24-48 Hour Processing
- Digital Copies Only
- Priority Phone & Email Support
Clinical assessment Secure checkout Current catalog prices
Colorado Service Animals does not offer an ESA registry. A professional evaluation determines whether documentation is appropriate; optional cards and certificates do not establish access rights.
For a new letter, use the screening form
The support form helps resolve service questions. To request an animal-related clinical evaluation, begin the free screening and provide the information the professional needs.
Application details
Enter your symptoms and animal information in the intake, where they belong with the assessment request.
Colorado clinician assessment
A mental health professional licensed in Colorado considers your circumstances and determines the clinical outcome.
Approved letter by email
If a letter is approved, email delivery follows the completed review so you can retain the document.
Free Screening
- Purpose-built intake
- Individual professional review
- Documented outcome
Before sending your support request
A case or payment
Can support locate a case created through ASA?
Supply the correct case reference using the appropriate account channel. CSA customer services connect to the centralized ASA record.
What identifies a suspected duplicate payment?
The payment references and dates in the account help the team begin investigating. Full card numbers and security codes are unnecessary for that inquiry.
Should I open another case while waiting for a support reply?
Keep the inquiry tied to the existing case and reference the earlier message. A second application can create a separate record and does not resolve the original support question.
Information and replies
Can a general message approve an animal letter?
No. An administrative inquiry cannot replace a professional assessment or the clinical documentation decision.
Can I send my full clinical file through the public form?
Ask the clinical team which records it needs and how to submit them appropriately. Use the public form for general support rather than unrelated private clinical attachments.
What if I entered the wrong reply email in a support message?
Send a correction with the subject and approximate submission time so support can identify the inquiry. Include a reachable address, but do not send account passwords to prove ownership.
Photo details
Sharing the Cat Chair. Resized and converted to WebP; displayed with responsive cropping.Urgent help cannot wait for a website reply
Do not wait for a website support response during an emergency. In the United States, call or text 988 for crisis support; call 911 if someone is in immediate danger.
For Colorado customers seeking service support, reviewed October 2026. This page does not supply medical or legal advice. Local authority rules can change, and their current procedures should be verified directly. A support inquiry or screening does not guarantee documentation. CSA has no affiliation with government bodies or housing associations. Crisis support is available at 988 .
Need to start a new application?
Correct intake channel
Personal circumstances
Secure account access