Terms of Service

The legal agreement governing your use of Colorado Service Animals.

Effective date: May 1, 2026

1. Acceptance of Terms

By creating an account, completing intake, or using any part of our website or services, you agree to these Terms.
If you do not agree, do not use our services.
We may update these Terms; material changes will be emailed 30 days in advance to active accounts.

Colorado Service Animals is a telehealth platform connecting Colorado residents with Colorado-licensed mental-health clinicians.
We facilitate clinical evaluations for Emotional Support Animal (ESA) and Psychiatric Service Dog (PSD) determinations.
An ESA or PSD letter is issued only when clinically appropriate based on independent clinician judgment.
We do not guarantee any specific clinical outcome.

You must be a current resident of the State of Colorado at the time of evaluation.
You must be at least 18 years old, or a minor aged 12-17 with verified parental or guardian consent.
You must be able to participate in a live telehealth video session.
You must provide accurate, truthful information during intake.

Our services do not constitute emergency mental-health care. If you are in crisis, call or text 988 or go to your nearest emergency room.
Telehealth has inherent limitations — your clinician may refer you to in-person care if appropriate.
Issuance of an ESA or PSD letter is at the sole professional discretion of the licensed clinician.
Letters reflect the clinician's independent professional opinion and are not a guarantee against landlord or third-party challenge.

Pricing is shown clearly during checkout: ESA $149, PSD $199.
Payment is collected at booking and processed by our PCI-DSS Level 1 payment processor.
If your clinician determines you do not qualify, you receive a 100% refund — see our Refund Policy.
Approved letters are non-refundable once delivered.
Renewals follow the same fee structure unless promotional pricing applies.

You agree not to misrepresent your identity, residency, or symptoms.
You agree not to share, alter, or fraudulently reproduce any letter we issue.
Recording sessions without written consent is prohibited.
Abusive, threatening, or harassing behavior toward clinicians or staff results in immediate termination.
Violations may result in account termination and reporting to authorities.

All website content, branding, and software are owned by Colorado Service Animals or licensors.
Your issued letter is for your personal use only and may not be republished or sold.
Limited license — you may print, save, and submit your letter to housing providers, schools, or HOAs.

You may close your account at any time by emailing us.
We may suspend or terminate accounts for violations of these Terms or applicable law.
HIPAA-mandated record retention applies after closure.

To the maximum extent permitted by Colorado law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim.
We are not liable for landlord, HOA, school, or third-party decisions regarding your letter.
We are not liable for indirect, incidental, special, consequential, or punitive damages.
Some jurisdictions do not allow these limitations; if so, the above applies to the maximum extent permitted.

You agree to indemnify and hold harmless Colorado Service Animals, its clinicians, and staff from claims arising out of your misuse of services or violation of these Terms.
This obligation survives termination of your account.

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
Exclusive jurisdiction lies with the state and federal courts located in Denver County, Colorado.
Before filing any formal action, you agree to attempt good-faith resolution by emailing us first.
Either party may elect binding arbitration under the rules of the American Arbitration Association.