Frequently Asked Questions

An Emotional Support Animal provides therapeutic benefit to a person with a mental or emotional disability. Unlike service animals, ESAs do not need task-specific training — their presence itself is the support.

A Psychiatric Service Dog is individually trained to perform specific tasks that mitigate a person's psychiatric disability, such as interrupting harmful behaviors, providing deep pressure therapy, or alerting to panic attacks.

We connect you exclusively with Colorado state-licensed mental health professionals — not out-of-state clinicians. Every letter is signed by an LCSW, LPC, or psychologist licensed in Colorado.

The initial screening takes about 2 minutes. Once you complete the full questionnaire and consent form, your assigned clinician reviews it within 24–48 hours.

ESA housing letters start at $129. Our ESA + ID Bundle is $169. PSD evaluations start at $199. The initial screening is always free — you only pay after qualifying.

Yes. Colorado landlords are required under the federal Fair Housing Act (FHA) to make reasonable accommodations for tenants with an ESA letter signed by a licensed mental health professional.

Landlords may only deny an ESA if the animal poses a direct threat or causes substantial physical damage. They cannot charge pet fees or deposits for ESAs in Colorado.

Most landlords and housing providers require a letter dated within the past 12 months. We offer easy, discounted renewals for returning clients.

PSDs can be trained for: deep pressure therapy during panic attacks, interrupting repetitive or self-harmful behaviors, medication reminders, alerting to signs of anxiety or dissociation, room-clearing for PTSD, and grounding techniques for trauma responses.

Yes. The ADA does not require PSDs to be professionally trained. Owner-training is legal and widely accepted. However, your dog must be reliably trained to perform a specific psychiatric task — not just provide general comfort (that's an ESA).

No. Colorado law and the ADA do not require a PSD to wear a vest, patch, or identification. However, many handlers choose to use a vest to reduce public access challenges.

Both have housing rights under the FHA. However, a PSD must be individually trained for a specific task, while an ESA only requires a clinician's letter. A PSD also has broader public access rights (restaurants, stores, etc.) that ESAs do not.

A letter is recommended for housing (FHA) situations. A PSD ID card, while not legally required, can reduce challenges in public settings. Our PSD bundle includes both the evaluation letter and an ID card for this reason.

We recommend annual renewal. Most Colorado landlords and housing providers accept letters that are less than 12 months old. Some may ask for more recent documentation, especially at lease renewal.

Returning clients complete a shorter renewal questionnaire. Your clinician reviews your updated responses and issues a new dated letter. Renewal pricing is discounted compared to the initial evaluation.

Your existing letter is valid for any Colorado (or national) housing as long as it's within 12 months of issuance. You do not need a new letter just because you moved — unless the letter is expired or your landlord requires documentation dated within a specific window.

If you add a new pet or replace a deceased pet, you will need to submit a new application (or update request) so a clinician can document the new animal. Contact our support team to facilitate this.