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Colorado · Housing providers · Individualized review

Colorado Landlord ESA Rights

Review a Colorado resident’s ESA request through an individual accommodation process. This landlord guide explains the relevance of supporting information, documented conduct and clear correspondence without replacing advice about a particular property.

Proportionate information
Individual conduct evidence
Documented review process
Housing-provider review file

Define the requested exception before evaluating it

Ask what rule, policy, or practice the resident wants adjusted. An assistance-animal request is more specific than a general argument about whether the property allows pets.

Give the record a clear subject: the resident's requested adjustment, the responsible reviewer and the information already received.

Give the resident a route through the process

Keep the date and recipient with each exchange so a different staff member can follow what has already been requested, supplied and decided.

Receive
Provide a contact for the accommodation request and acknowledge the material submitted.
Clarify
Colorado’s 2026 legislation addresses good-faith accommodation review. Give the resident a clear contact and a way to respond to questions instead of applying a complete assistance-animal ban.
Respond
State the outcome or the specific information still needed in a form both parties can retain.
Pen lying across sample tenancy agreements; illustrative paperwork, not Colorado forms
NobMouse, CC BY 2.0. Illustrative photograph; converted to WebP.

Decide what needs clarification in this request

When a disability or disability-related need is not obvious, reasonable supporting information may be appropriate. Do not treat every case as requiring the same broad medical disclosure.

Keep the information request proportional to its purpose

Identify the information needed to evaluate the request. A full medical file or an unrelated diagnostic history should not be collected simply because it is available.

Purpose
Which accommodation question is the requested information intended to answer?
Recipient
Who actually needs access to it for the review?
Retention
How will relevant correspondence be preserved without circulating private material unnecessarily?

Distinguish conduct records from general fears

The signed Colorado act distinguishes an animal’s presence from documented conduct posing a direct threat or substantial physical damage. Record facts rather than relying on general fears about animals.

Questions for documenting a specific incident
Part of the recordQuestion for the reviewer
Specific eventWhat happened, where and when, and who observed it?
EvidenceWhich supporting material concerns that event rather than a prediction about animals generally?
ResponseWhat information has the resident supplied, and what remains disputed?

Separate everyday arrangements from disputed charges

Discuss practical responsibilities such as cleanup, control, and actual damage without assuming that the accommodation eliminates all household responsibilities.

When a fee or deposit is involved

An ordinary pet-policy charge and a disability-related accommodation question require separate analysis. Ask qualified counsel about the applicable rule before automatically applying a fee.

Review pet charges and assistance-animal questions
Resident tending potted plants on an apartment balcony
Cubosh, CC BY 2.0. Illustrative photograph; converted to WebP.

Colorado ESA and PSD Pricing for Resident Applications

A landlord should not direct a resident to buy a registry as proof. These options are for a person seeking an individualized evaluation, with a clinical decision that remains independent of payment.

ESA Housing Letter For One Pet

$149.00

24-48 Hour

  • ESA Documentation
  • Licensed Professional Review
  • 24-48 Hour Processing
  • Valid for 1 Year
  • Digital Copy
  • Renewal Reminders
  • Email Support
Get Started

PSA Letter

$199.00

24-48 Hour

  • PSD Documentation
  • Licensed Professional Review
  • 24-48 Hour Processing
  • Valid for 1 Year
  • Digital Copy
  • Renewal Reminders
  • Priority Phone & Email Support
Get Started

Bundle Packages

Bundle

ESA Letter + Certificate Bundle

$199.00

24-48 Hour

  • ESA Documentation
  • ESA Certificate
  • Licensed Professional Review
  • 24-48 Hour Processing
  • Digital Copies
  • Priority Phone & Email Support
Get This Bundle
Bundle

PSD Letter + Certificate + ID Card

$225.00

24-48 Hour

  • PSD Documentation
  • PSD Certificate
  • PSD ID Card
  • Licensed Professional Review
  • 24-48 Hour Processing
  • Digital Copies Only
  • Priority Phone & Email Support
Get This Bundle
Clinical assessment Secure checkout Current catalog prices

Colorado Service Animals does not offer an ESA registry. A professional evaluation determines whether documentation is appropriate; optional cards and certificates do not establish access rights.

For a resident who wants a clinical evaluation

Keep the resident's assessment outside the provider's decision file

A landlord can explain what relevant information remains unresolved. The resident's clinical account and the clinician's judgment belong in the assessment process, not in a landlord-written diagnosis.

The resident starts screening

The applicant supplies their own information about disability-related functioning and the animal's contribution.

A Colorado clinician reviews

The licensed professional assesses clinical appropriateness. A housing provider does not select the finding.

An approved letter goes to the applicant

Email delivery follows approval. The resident can then use the document through the property's agreed review channel.

Screening is not a landlord investigation tool

Do not complete the resident's clinical answers for them or use this form to obtain their private assessment history. Direct requests about a document's authenticity or clarification through an appropriate, consent-aware channel.

Cat sitting behind the glass of a curtained window
ozmafan, CC BY 2.0
Photo detailscat window. Resized and converted to WebP; displayed with responsive cropping.

Preserve the reasoning behind the response

A clear written response helps both sides understand what was approved, what information remains necessary, or why a request was denied. Preserve the relevant correspondence securely.

A disputed accommodation can involve legal rights and deadlines. Obtain case-specific advice rather than relying on a standard pet-policy notice to resolve every assistance-animal issue.

Landlord review questions about relevance

These answers describe a review approach; they do not authorize a demand, fee, denial or removal.

The information boundary

What should a landlord clarify at the start?

Identify the particular housing policy or practice the resident wants adjusted. A useful review file starts with that request rather than a general debate about pets.

When can a landlord ask about a disability-related need?

Consider whether the disability or the related need is apparent and what relevant information remains necessary. Seek appropriate advice if the scope of a proposed request is uncertain.

Should the landlord collect a complete medical file?

Do not collect unrelated medical material merely because a resident can provide it. Focus the inquiry on information relevant to the accommodation under review.

Conduct and clinical independence

How should a housing provider assess a safety concern?

Identify documented conduct and the specific concern it presents. General fears about an animal's presence are not a substitute for the individual facts.

Can the housing provider complete the resident's clinical screening?

The resident should supply their own assessment information using the service's authorized assistance arrangements where needed. A landlord's accommodation file is not a substitute for that person's clinical history or consent.

Does an animal's presence alone establish a direct threat under the Colorado act?

No. The signed act separates mere presence from documented, specific conduct involving a direct threat or substantial physical damage. Evaluate actual information and obtain case-specific advice before deciding what action is justified.

Document the individualized reasoning before an adverse decision

Identify the requested adjustment, clarify relevant information, and distinguish actual conduct from assumptions. A landlord considering denial or enforcement should obtain advice about the particular property and record.

Clear recipient
Preserved correspondence
Qualified dispute advice