Request a refund review using the original payment record and the applicable ASA policy. Check the published conditions, explain the purchase issue and keep the response with your transaction history instead of opening another checkout.
CSA payments are connected to the ASA service and payment record. The published ASA terms describe the refund conditions; this page organizes those conditions and the steps for requesting review.
Review the central terms before making a requestThe published ASA policy provides a full refund when the completed ESA evaluation finds that the applicant does not qualify. This is a refund condition, not a promise that every applicant will receive a letter. See the central refund terms .
Keep the evaluation result associated with the transaction so the review can identify which purchase the request concerns.
The central policy also identifies technical problems that prevent completion and accidental duplicate purchases. Explain the actual issue and provide the relevant transaction references.
ASA’s published terms require a refund request within 30 days of purchase. Check the terms associated with the transaction and contact support promptly if you are unsure how a circumstance is treated.
The central terms state that refunds are not available after an ESA letter has been issued and delivered. A clerical correction request is different from a refund request and should identify the document error. Read the published refund conditions.
Sign in to the customer account, locate the payment, and use the available refund action. If access is unavailable, contact support@coloradoserviceanimals.net with the purchase email and payment or case reference.
A new evaluation creates a new request and does not reopen a refund. If your payment question is settled and you need a fresh clinical assessment, begin with screening.
Explain the present need and the animal support involved in this application.
A Colorado-licensed professional assesses the request; payment cannot predetermine the finding.
The service emails the approved letter after the clinical decision has been completed.
Check the selected service and these refund conditions together. If a payment already exists, use its case reference to resolve the issue instead of paying for a second application.
$149.00
24-48 Hour
$159.00
24-48 Hour
$199.00
24-48 Hour
$199.00
24-48 Hour
$225.00
24-48 Hour
Colorado Service Animals does not offer an ESA registry. A professional evaluation determines whether documentation is appropriate; optional cards and certificates do not establish access rights.
Your inquiry identifies the purchase and reason. Submission does not itself approve the refund.
The responsible team considers the transaction and applicable policy, and communicates the result.
ASA's published process describes a return to the original payment method, typically within 5–7 business days after approval. Posting also depends on the payment provider and financial institution. Check the current processing guidance.
Keep the support response and review payment history. If a charge looks duplicated or a status is unclear, ask the team to investigate before repeating checkout.
No. The request must be reviewed and any approved refund processed. Check the response and payment record rather than treating form submission as settlement.
Identify both payment references and dates for the team. Avoid another purchase while the apparent duplication is being investigated.
A clerical correction and a refund are different inquiries. Explain the incorrect field to the issuing team while preserving the original document.
The central process describes return to the original payment method. Check the transaction response and allow for the provider's and financial institution's posting time.
Retain the receipt, the applicable policy and the written response. Ask the service to explain the decision against those records; Colorado consumer-resource information can help you identify an external inquiry route if needed.
A second application does not change the original transaction date or its request window. Raise the first purchase with its own reference before relying on a new case to resolve it.
This summary does not promise a result for circumstances the policy does not resolve. Ask the service how the terms apply to the actual transaction, including any issue outside the stated conditions.
Refund information for Colorado purchasers, reviewed October 2026 against ASA’s published conditions. This is not medical or legal advice. Local authority rules and complaint procedures may change and should be verified. Neither screening nor a payment guarantees a letter. CSA is not a government or housing-association service. Immediate crisis support is offered by 988 .
Locate the charge in your account and submit the reason for review with the relevant reference. For help finding it, contact support@coloradoserviceanimals.net; do not create another charge to restart an unresolved refund inquiry.