Colorado ESA and PSD FAQs

Start by describing your needs in the online screening. If you continue with an evaluation, a Colorado-licensed clinician considers your symptoms, their effect on everyday functioning and the support your animal provides. A letter is issued only when that assessment supports it.

The screening collects the information needed to begin reviewing your request. It is not a signed clinical finding, a housing decision or an ESA registration. Review any paid service before proceeding, and answer the assessment questions using your actual experience.

Pet charges should be addressed as part of your assistance-animal accommodation request, not assumed to disappear when you buy a letter. Colorado law includes ESAs in its assistance-animal protections and gives the housing provider an opportunity to consider the accommodation. Identify the rent or deposit you want adjusted, ask for a written response and seek advice about an unresolved charge.

An ESA provides disability-related support through its presence or companionship. A psychiatric service dog has learned a specific action that assists with a psychiatric disability. Comfort alone does not meet the ADA service-dog definition, and an ESA housing letter does not grant entry to every public place.

Approved letters are delivered by email, with finalized documents available through the connected customer account. Use the email address on your application and check the case status if the file is not yet available. A processing estimate does not replace the clinician’s need to finish the assessment.

Ask the housing provider to explain the concern in writing. Keep the issued letter unchanged and send any verification question to the issuing service through your case. A clerical correction, a clinician-verification request and a disagreement about accommodation rights may require different responses.